E-bayer rant – again!
On the 21st November, someone bought a pot of beads from me, paying the £4.45 by e-cheque. His feedback is only 34, but all good, so i sent it out because waiting is too prone to accidents on small items.
It never arrived and late last week he emailed to ask about it; i told him i’d sent it but i’d send a replacement. Then, just after that, his e-cheque failed but he immediately sent a “proper” paypal payment. I looked on my shelf, didn’t have any and emailed to thank him for the fresh payment (which had arrived on 1st December very late at night so i couldn’t have posted anything till monday anyway) and said i was out of stock but getting some in and i’d send it on Wednesday/Thursday, which i did.
Apparently he never got that email either and as of last night he filed a paypal non-received goods dispute on me; over £4.45 against someone with 100% positive feedback of almost 500!!!! WTF????? The note on it said “i’d still ike the goods but i think that it is too late for that now.” and when i replied pointing out the chain of events and stating again that ith ad been posted i simply got a rude remark that perhaps i could have bothered to email him and let him know that.*^^%()$*!!!!!
Honestly, what a twat. Oh yes, i’ve been selling on ebay faultlessly for 3 years but i’ve decided not to send you less than £5 worth of goods just for fun. And oh yes, i do see this is COMPLETELY my fault despite you actually paying via a method that bounced and not paying in proper until 6 days ago, and despite me apologising profusely for Royal Mail losing a sackful of my mail, all of which i have replaced with no quibbles at all, as i told him at the time.
&*^&%&&^%$$^&I&%%^&)!!!***
Annoyingly of course, i’d already left him positive feedback for paying 🙄
well i hope you gave him a bad rating too
grr indeed.
but fwiw I think most people go by the percentage of feedback, especially in the case of someone who sells a lot like you do – the more you sell the more likely you are to have a couple of negatives along the way, right? so I wouldn’t worry that much.
But aargh, still!
aren’t you entitled to respond to his feedback?
he hasn’t actually left any, he has raised a dispute via paypal, which means i’ve got a big red alert across my paypal screen telling me someone is accusing me of making off with their money. Goodness knows what feedback he’ll leave 🙁
Am sitting here saying ‘Grrr’ at him on your behalf 😉
Not that it’ll help of course, but it made me feel better (on your behalf)
oh, a paypal dispute! Eek, I don’t know how that works at all. Can you get your dosh out of there now so that you don’t get stung if your account is frozen?
Gods, that is an unpleasant thought. Mind you, if they freeze an account over £4.45 that was paid 6 days ago, then there is something wrong with the world.
Grr for that – and someone has been meddling with the Muddlepuddle website. That’s how I get to your blog and it’s all changed! How do you find the time?
oh bloody hell, i uploaded the wrong template!!!! ARGH!
i think paypal is fairly evenhanded with its disputes. since they know he only ‘paid’ 6 days ago, they will think it a bit odd he is already claiming TBH. I would write suggesting you are happy to refund or redeliver according to his wishes, but that you wish for this to be resolved swiftly. pointing out the chain of events.
missed the you’ve sent it bit!
Eeek, what an idiot this bloke is. Grrr on your bahalf- not that it helps practically!
On a separate note, I emailed you, did you get it?
I love the way you call him a twat- so fucking priceless